Learn more about Yodomo's subscription service with our handy FAQ's on payment, cancellations and the benefits you recieve. If you can't find the answer to your query, please do not hesitate to contact us.
What is Yodomo?
Yodomo brings the expertise of independent artists and makers directly to you. With Yodomo, you can access online workshops anywhere, at any time, from carefully selected instructors.
What are the benefits of our subscription service?
Every three month, we’ll provide you with a Yodomo kit + online course, making it easy for you to try a new skill and hand-craft objects for yourself and your home.
You will receive a kit of essential materials and access to an online course once every three months.
Try a new craft every time - including weaving, sewing, papercraft and more!
Purchase one time gift options, and cancel your subscription at anytime
Making Made Easy With Yodomo
What's In The Kits?
Your kit will contain the specialist tools or materials you need to complete one of our online courses. This allows you to get started straight away, as all other materials and tools you need will be readily available household objects.
We will also provide you with a special code and information on how to access your online course!
What Else Will I Need?
All you need is a digital device (e.g. a computer, phone or tablet with internet connection) to redeem and access your courses on Yodomo.
Your course will provide a list of additional materials and tools you need, in the form of readily available household objects.
How Much Experience Do I Need To Have?
None required! Our courses are suitable for every level, and provide step-by-step guidance and tips from experts, helping everyone achieve their creative potential
More questions? Here’s our FAQ
1. How do I subscribe?
2. What happens when I subscribe?
When you buy a subscription, your card will be debited the amount specified by your chosen plan, and then on the 15th of the month, every 3 months, 6 months or 12 months, depending on your selected plan.
You’re not tied into a contract and are free to cancel your subscription at any time.
3. Can I send a box or subscription as a gift?
Yes! You can easily give the gift of making with a surprise craft course + kit. They'll enjoy the fun and mindful experience of creating something hand-made that they can treasure forever.
This is a one-off payment and will not renew.
4. Can I order more than one subscription?
Yes! Information on how to access the online course is unique within each subscription box. Please let us know if you would like us to consolidate on packaging.
5. When can I expect my first box?
We post kits on the 16th (or following working day) by 2nd class Royal Mail of these months; October 2019, January 2020, April 2020, July 2020, October 2020 (Following months TBC)
6. When I receive my box, how do I access my online course?
Inside your subscription box you will find a URL to visit, and a code to unlock the online course to complement your kit.
You will be prompted to add the course to cart and proceed with checkout. The course is free, we simply use the checkout process to register your name and email address to complete the enrollment process.
If you already have a Yodomo learners account, use your existing email address. If you are a new user, you will be sent an email inviting you to create an account.
Please note it can take up to 15 minutes between check-out and being enrolled in the course.
Delivery & Payments
7. Will I need to be home to receive my box?
8. Where do you deliver to?
9. Do I need to reorder?
10. Can I skip a kit?
11. How do I update my address / bank details or cancel my subscription?
12. What’s your returns policy?